Frequently asked
Open My bookings, pick the visit and choose Reschedule or Cancel. Free up to 2 hours before an appointment and 6 hours before a home collection; refunds land in 3–5 working days.
Most routine tests are ready within 6–24 hours. You'll get a notification and the report appears in the booking and the member's records vault.
Refunds go back to the original payment method within 3–5 working days. Wallet-paid amounts return instantly as Meridian Health credit.
Yes — add them under My family, then pick the member at checkout. Their reports stay in their own vault.
We support cashless claims with 40+ insurers and all major TPAs. Carry your policy card; the TPA desk handles pre-authorisation at the centre.
Invoices are GST-compliant and emailed to you after every payment. You can also download them from the booking's details.
Raise a ticket
We reply within 4 working hours.